Contact us
Email support
Privacy and your data
Write to us
Gateway International Church, 30/32 Elioparanwo Road, Off Ada-George Road, Port Harcourt, Rivers State, Nigeria
Prefer a form? Send us your question and we'll reply by email.
Ask a questionFrequently asked questions
Your account
How do I create an account or sign in?
Open Gateway Connect and tap Sign up to register with your email address, or choose Sign In with Google. You can use the same account on gicfamily.org.
I forgot my password.
Tap Forgot Password? on the sign-in screen, or reset it on the web at https://www.gicfamily.org/forgot-password. We'll email you a reset link. If you signed up with Google, sign in with Google instead; there is no separate password.
How do I change my name, photo or phone number?
Go to your profile in the app, or sign in on the website and open your profile.
How do I delete my account?
On the website, sign in, open your profile and choose Delete Account. You can also email [email protected] from the address on your account and we'll delete it within 30 days.
Deleting your account permanently removes your profile and personal data. We keep records of gifts and payments, no longer linked to you, because accounting law requires it. Our Privacy Policy has the details.
Giving and payments
Where can I find my giving history or receipts?
Receipts are emailed after every gift. You can also see past gifts under Giving history in your dashboard.
My payment failed or I was charged twice.
Payments are processed securely by Flutterwave or PayPal. If a payment failed, no money was taken, though your bank may show a pending hold for a few days. If you were charged twice, email [email protected] with the date, amount and payment reference and we'll refund the duplicate.
Can I get a refund?
Gifts, tithes and offerings are final. For purchases, see the refund section of our Terms of Service, or contact us within 30 days.
Notifications and permissions
I'm not getting event or service reminders.
Check that notifications are turned on for Gateway Connect in your phone's settings (iPhone: Settings → Notifications → Gateway Connect). Then sign out of the app and sign back in so your device registers again.
Why does the app ask for my location?
Only to show branches near you and give directions to events. The app works without it, and you can change this at any time in your phone's settings.
Why does the app ask for my camera or photos?
Only when you choose to add a profile photo or share a picture.
Something else
The app isn't working properly.
Make sure you have the latest version from the App Store or Google Play, then restart the app. If it still isn't working, tell us what happened, including your phone model and what you were doing.
I need prayer or pastoral care.
Send a prayer request and our team will pray with you. You can also find a Gateway location near you.